Delete Your Account
We respect your right to delete your data. This page explains how to request deletion of your SignDay account and all associated data.
Option 1 — Delete from within the app (fastest)
- Open the SignDay app on your device
- Sign in to your account
- Go to Settings → Delete my account
- Confirm the deletion
Your account and all associated data will be scheduled for deletion immediately. The deletion completes within 30 days.
Option 2 — Request deletion by email
If you cannot access the app or prefer to request deletion by email, send a message to the address below. We will respond within 5 business days and complete deletion within 30 days of verification.
Email privacy@signdayapp.comInclude your account email in the message so we can identify your account. We may ask additional verification questions to confirm your identity before completing the deletion.
What data is deleted
When you delete your account, we permanently remove:
- Your email address and authentication credentials
- Athlete profile (name, graduation year, GPA, test scores, state)
- Recruiting Snapshot and AI-generated assessments
- All school tracker entries and notes
- Outreach log and AI-generated email drafts
- Recruiting milestones and calendar entries
- Push notification tokens
- Analytics identifiers and session history
What we may retain
For legal and operational reasons, we retain a minimal set of data after deletion:
- Subscription records — Apple App Store and Google Play retain transaction records for tax and accounting purposes. We retain the associated customer identifier from RevenueCat for up to 7 years.
- Anonymized analytics — aggregate usage statistics that cannot be tied back to you.
- Security and fraud prevention records — where required by law.
None of this retained data is linked to your personal identity and cannot be used to identify you.
Deletion timeline
- Immediate: Your account becomes inaccessible
- Within 30 days: All personal data is permanently deleted from our production database
- Within 90 days: All personal data is removed from encrypted backups as they rotate out of the retention window
⚠️ Cancel your subscription first
Deleting your SignDay account does not automatically cancel your subscription. Cancel your subscription separately before (or after) account deletion:
- iOS: Settings → [Your Name] → Subscriptions → SignDay → Cancel
- Android: Google Play Store → Profile → Payments & Subscriptions → Subscriptions → SignDay → Cancel
Minor athletes: parental rights
If your SignDay family account includes a minor athlete (age 13-17), the parent or legal guardian who created the Family Account may request review or deletion of the minor's data at any time using the same methods above. Include “COPPA Request” in the subject line to prioritize routing.
Questions? Contact privacy@signdayapp.com